Policy · 002
Shipping & Delivery
Domaine & Co LLC · Last revised September 2026
Direct from the source
At Domaine & Co., every item ships directly from our supplier's U.S. distribution point — we do not hold inventory, so your order goes straight from the source to your driveway.
Processing time
Orders are processed within 3–5 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking information once your order has been processed.
Delivery method
Due to the size and weight of our equipment, standard delivery is curbside/driveway only. The carrier will deliver to your driveway or the nearest accessible point — it does not include carrying the item inside, unboxing, or setup.
Optional white-glove delivery
White-glove in-home delivery and installation are available on request and priced separately. This is not included with standard curbside delivery — contact us before ordering if you'd like to add this service.
Liftgate service
Whether curbside delivery includes a liftgate for offloading varies by order and delivery location. Confirm with us before ordering if this matters for your situation.
Shipping cost
A flat $500 shipping and handling fee applies per order, shown as a separate line item at checkout.
Damage in transit
If your item arrives visibly damaged, note it with the delivery carrier at the time of delivery if possible, and contact us within 7 days with photos. We will coordinate directly with our supplier on a repair, replacement, or refund under their warranty terms.
Questions before you order
Because these are significant purchases, we're happy to answer shipping and delivery questions before you buy — reach out via our contact page.
These terms are published by Domaine & Co LLC and reflect current practice. Questions: concierge@dandcusa.com.